This refund policy outlines the terms and conditions under which you can cancel or seek a refund for services purchased through Jinconnect Digital Agency. By engaging our services, you agree to the following terms:

Cancellations

  1. Cancellation Period:
    • Cancellations will only be considered if the request is made within 7 days of confirming the project or service.
    • However, cancellation requests may not be entertained if the work has already commenced or deliverables have been initiated.
  2. In-Progress Services:
    • If a project is already underway, refunds will not be applicable for services or tasks that have been completed.

Refund Eligibility

Refunds are applicable under the following scenarios:

  1. Non-Delivery of Service:
    • If Jinconnect Digital Agency fails to deliver the agreed-upon service within the specified timeline, you may be eligible for a refund.
  2. Service Quality Issues:
    • If you believe the delivered work does not meet agreed-upon standards, you must report this to our team within 10 days of receiving the deliverables. After review, we will decide on an appropriate resolution, which may include a refund or revision.

Non-Refundable Services

Refunds will not be provided under the following circumstances:

  1. For completed services or projects.
  2. For changes in requirements or scope after the commencement of the project.
  3. If delays occur due to lack of communication, incomplete information, or unresponsiveness on the client’s part.

Reporting Issues

  1. Service Issues:
    • If you experience issues with the quality or delivery of services, please report these to our customer service team within 10 days of receiving the deliverables.
    • Our team will review your concerns and provide a resolution based on our assessment.
  2. Damages or Defects:
    • In the rare case of defective service delivery (e.g., technical errors or incorrect implementation), our team will investigate and resolve the issue.

Refund Process

  1. Approval:
    • Refunds are subject to approval after evaluation of the cancellation or issue request.
  2. Processing Time:
    • Once approved, refunds will be processed within 7 business days and credited to your original payment method.

Manufacturer or Third-Party Services

For any third-party services or tools integrated into our offerings (e.g., paid advertising platforms, hosting services), you are required to adhere to the cancellation and refund policies of the respective provider.

Contact Us

For further inquiries or assistance regarding our refund policy, please reach out to us at:

  • Email: info@jinconnect
  • Phone: +91 7624867958

By engaging with Jinconnect Digital Agency, you agree to the terms outlined in this refund policy